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Refund Policy

Returns

No returns. Exchanges only. 

If items are received in a damaged state or wrong item is shipped we will happily exchange it. Please email info  eccentricearcandy@gmail.com for additional assistance.

We are not responsible for products that read delivered on the USPS/ FedEx tracking information or products that were undelivered due to lack of incorrect or incomplete address. 

If your package is returned due to incomplete or incorrect address we will happily resend your package. Additional shipping fees will apply.  Shipping costs are non-refundable. 

 

Exchanges

We only replace items if the are damaged or if the wrong item is shipped. If an item is not available at the time of exchange a store credit will be issued. For exchanges send us an email at eccentricearcandy.com, mailing address PO BOX 421 Smyrna,Ga 30081

If your returning an item over $75, please consider using a traceable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

 

Thank you  for shopping with Eccentric Ear Candy.